Support & Feedback Policy

Soul Glow is committed to creating a safe, respectful, supportive, and professional environment for all students, clients, and participants.

We value open communication, mutual respect, and constructive feedback as part of both the learning and healing journey.

Students and clients are encouraged to share any concerns, feedback, or support requests regarding their learning experience, private sessions, training environment, or services through the academy’s official communication channels.

All feedback, concerns, and support requests will be handled professionally, respectfully, and confidentially.

Soul Glow aims to acknowledge and review all communications within 7 business days and will make reasonable efforts to provide fair and supportive resolutions where appropriate.

All information shared will be treated with professionalism and confidentiality in alignment with ethical and professional standards.

Soul Glow believes in respectful dialogue, compassionate communication, and maintaining a harmonious environment for all students and clients.

The academy will always aim to support positive outcomes through understanding, professionalism, and ethical practice.